.png)
After decades leading enterprise technology, we realized that many SMBs are underserved by IT shops that only show up when something goes wrong.
We founded LTS Group more than 13 years ago to change that.
LTS provides On-Demand Technology Leadership that focuses on SMBs, delivering enterprise-grade security and strategy, but also a partner they could trust on a personal level. ​9 out of 10 of our clients have been with us 10+ years. Our expanding service catalog brings increased value to our clients.
Customer Service is our DNA
Our 1-hour average SLA and the perfect 5-star rating aren't accidental. They are the direct result of our mission to ensure your business momentum never stalls. We measure our success by how quickly your team gets back to doing what they do best.
Beyond Satisfaction: What good is a fast response if the problem isn't truly solved? Our most rewarding metric is the consistent feedback from our partners, a flawless 5-star customer satisfaction rating. It means our customers consistently rate us:
-
Effective: The issue was resolved completely.
-
Clear: Communication was easy to understand.
-
Empathetic: The technician cared about the impact the issue had.
LTS Group achieves unparalleled speed through a system built on robust knowledge and efficiency, not shortcuts
-
First-Touch Routing: No call center queues. Requests are instantly routed to the specialist with the exact expertise needed.
-
Advanced Diagnostic Tools: We use cutting-edge tools to diagnose complex issues in minutes, not hours.
-
Cross-Functional Mastery: Our team handles diverse issues, reducing hand-offs and escalating issues internally—not to the customer
The LTS Benefits
Cost
Risk
Efficiency
Strategy
Innovation
Optimization
& ROI
Beyond just managing IT costs, we focus on optimizing IT spending to maximize return on investment (ROI). We help identify areas for efficiency, streamline processes, and make smart technology investments.
Predictability & Reduction
Instead of unpredictable break/fix costs, we offer flat-rate monthly fees, allowing businesses to budget their IT expenses more effectively. We provide access to a broader range of expertise and tools at a fraction of the cost of hiring individual specialists.
Enhanced Security & Compliance
Many MSPs offer robust cybersecurity measures, data backup and recovery, and help businesses navigate compliance requirements, reducing their risk of data breaches and regulatory fines.
Cybersecurity
Management & Strategy
While we handle operational security, we also provide high-level risk assessment and develop comprehensive cybersecurity strategies, business continuity plans, and disaster recovery initiatives to protect the business.
Focus on Core Business
By offloading IT management, clients can redirect their internal resources and focus on their core competencies and strategic business initiatives.
Operations & Uptime
We focus on keeping IT systems running smoothly, minimizing downtime, and proactively resolving issues before they impact business operations.This translates to increased productivity for our client.
.jpg)
Expert Guidance & Best Practices
We bring a wealth of experience from working with various industries and businesses. We offer insights into emerging technologies, industry trends, and best practices, helping clients make informed technology decisions.
Scalability & Flexibility
Businesses can access executive-level IT expertise on a flexible basis, scaling services up or down as needed, without the commitment and expense of a full-time role.
Alignment
We help businesses develop a long-term IT roadmap that directly supports their overarching business objectives. This ensures technology investments are purposeful and yield tangible business value.
Access to Specialized Expertise & Tools
We employ a team of IT professionals with diverse skill sets (networking, cybersecurity, software engineering, AI, cloud, etc.) and leverage advanced tools for monitoring, management, and security that individual businesses might not be able to afford or manage.
A technology partner invested in your operations.
The LTS Difference
We combine proactive tools, access to experienced personel and best in class service. We learn your busienss , plan for the future and help you make the best technology decisions.