Package Options

Our clients seek a technology partner to streamline their operations. We offer various subscription based, fixed price contracts to facilitate IT support, focused on satisfaction, reducing the dependency on alternative providers, while also planning for a comprehensive proposal to improve outcomes, increase resiliency and identify cost-saving measures.

Response

Minimized downtime during business hours.
Email Support or Call into the LTS Office as needed for remote support
Same Day Resolution as well as after hours support
Month to month with 30 days notice
20% discounted rate of billed on Time and Materials basis

Proactive

Early detection of failure before it halts work.
End Point Proactive Monitoring and Management (RMM)
Single Site remote support and onsite support (billed as needed)
Graduated onboarding, with end user support commencing as early as week 2
Allotment of ~40 tickets per year with an average resolution of 0.5 hours; coverage for end user support and PC life cycle management projects
30% discounted rate of Fixed Price predictable billing with 90 days notice

Managed

Scalable infrastructure that grows with your business
End Point and Infrastructure Proactive Monitoring and Management (RMM)
Single Site remote support and no charge for on site visits
Automated Customer Request Portal with Knowledge Base
Accelerated onboarding, with end user support commencing as early as week 1
Allotment of ~90 tickets per year with an average resolution of 0.5 hours; coverage for end user support, PC and infrastrucutre life cycle management projects
Health Check: assessment at the end of 90 days including recommended improvement plan
40% bundled value, Fixed Price predictable billing with 90 days notice

Optimized

Full IT alignment with business goals and optimized technology
Access to vCIO strategic consulting services (architectural, software and projects) at no cost
End Point and Infrastructure Proactive Monitoring and Management (RMM)
Automated Customer Request Portal with Knowledge Base
Quarterly assessment (4x year) including recommended improvement plans
HIPPA and NIST-aligned security audits to ensure they are protected against modern threats.
~150 ticket allotment of tickets per year; unlimited access to LTS service catalog and all aspects of technology
50% bundled value Fixed Price predictable billing with annual commitment and true up

Comprehensive IT with Predictable Pricing

With LTS, your business benefits from a comprehensive, all-inclusive IT service package designed to eliminate hidden fees and surprise costs. No more unexpected bills—just predictable pricing for all your IT needs. Our agreements are strucutred on a subscription basis, designed to eliminate much of the upfront captial costs.

Proactive

All Inclusive, 24/7 monitoring with consolidated services to keep systems running smoothly.

Optimized

Beyond just managing costs, we help identify areas for efficiency, streamline processes, and make smart technology investments.

Predictable

Bundled, single-rate pricing that’s easy to budget for, with no hidden fees. We offer flat-rate monthly subscriptions.

Discounted

We provide access to a broad range of tools and expertise at a fraction of the cost of hiring individual specialists. Passing on our colume discounts to our clients