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Hotline Consultant

 

Support

Our company takes pride in delivering top-notch technical support to end-users through a comprehensive and efficient approach. Our dedicated support team is well-versed in addressing a wide range of technical issues, providing timely solutions to ensure seamless operations for our clients. We prioritize clear communication, utilizing various channels to assist end-users, including live chat, email, remote desktop and phone support.

 

To enhance the support experience, we have implemented a robust ticketing system that allows users to report issues and track their resolution progress. Our technical support staff undergoes continuous training to stay updated on the latest technologies, enabling them to troubleshoot and resolve issues swiftly. Whether it’s software glitches, hardware malfunctions, or user inquiries, our customer-centric approach ensures that end-users receive the assistance they need, fostering a positive and reliable connection between our company and its clients.

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SECURITY

 

Firewall

 

Anti-Virus / Data Filtering

 

Encryption

 

Physical Security Cameras

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INFRASTRUCTURE

 

Networking & Wifi Connectivity

 

Server and Database Backups

 

Cloud / Hosting

 

Facilities / Cabling

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COMPUTING

Desktop / Laptop

 

Configuration

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COMMUNICATION

Voice / Telephony

Email

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BUSINESS PROCESS

Intelligence

 Automation

 

Disaster Recovery

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PROJECT MANAGEMENT

 

Design

 

Consulting

 

Implementation

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SUPPORT

 

End User

Monitoring

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 Address.  3459 Acworth Due West Rd   |   Suite 113   |  Acworth, GA 30101

Tel. 678-540-6727

© 2020 LTS-Group

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